Why A Sports Bar Isn’t A Great Sports Bar Without Great Service?

Only a handful of establishments actually survive in the long run, all because they meet their customer’s needs, and their customers, in return, keep them in business. Good customer service is one of the most critical factors that play a role in the overall success of a sports bar. Customer service is the support you offer to your customers from the moment they step into the bar to give them an enjoyable experience. 

The market is becoming incredibly competitive day by day; the only real way a sports bar can stand out is through superior customer service.

There are several ways customer service can help make a sports bar outshine the competition and be considered “great.” 

Build Customer Loyalty

Customers only visit a bar they prefer over its competitor. As mentioned earlier, the market is saturated with new establishments opening up, and standing out can be a challenge. By providing quality customer service to customers, a sports bar can build customer loyalty. Not only will satisfied customers want to revisit you, but they may also even become regulars at your sports bar.  Similarly, if the service is poor, the customer may not want to give your bar a second chance. 

Here are a few tips and tricks to build customer loyalty through excellent service:

• Pay attention to each customer that walks in 
• Address the regulars by their name, so they know they are recognized
• Always address their complaints and give an ear to what they have to say. 

Create a Welcoming Environment

A sports bar needs to be welcoming towards its customers. If a customer feels like he isn’t being served properly or given the service that should be provided, he won’t feel welcome at a sports bar, and it’s likely he may not come by as much either. 

This is why it is vital to cater to all customers, talk to them and ask them questions about themselves, keep them engaged and be attentive so they feel welcomed at the bar. This way they will be more inclined to visit the bar. 

Strengthen Brand Reputation

By providing quality service, you can strengthen your brand reputation. Customers who are satisfied with your services will not only visit you again, but they will highly likely recommend your services to their friends and family. 

On the downside, if your service is not up to par, word of mouth will likely claim your establishment as poor in terms of customer service. One customer with a bad experience can put a huge dent in your reputation. This is why it is essential to pay attention to all customers and see that they are satisfied with your services.

Resolve Conflict Easily

Conflict management is an integral part of customer service. This is particularly vital in sports bars where situations can get heated very easily. Your employees should be trained on how they should manage conflict with customers. 

You should listen to customer complaints, hear them out and remain calm about the situation. Once the customer is finished, show that you understand and try to resolve the issue as best as possible. Be respectful and show that you care about the customer’s experience. 

Great Service Boosts Sales

If a guest comes into your bar, they will likely be there to meet someone, or they are there to watch the show. Either way, this means you have a chance to make a sale with each walk-in customer. Your customer service is what will better facilitate this sale. If your customer service is not satisfactory, you will find your bar sales dropping slowly. 

On the other hand, if your services are exceptional, your overall sales will increase over time. This is because customers who are pleased with your services will visit you more often and might bring others and refer you to others. 

Sets You Apart from Your Competitors

Finally, your customer service is what will set you apart from your competitors. Many brands only find regular customers because of their customer service. Even if clients can get a better deal elsewhere, they choose to stick with brands that have quality service. With so many competitors out there, you want to make sure you offer your customers the service they are looking for if you want to retain customer loyalty. 

Want To Visit A Sports Bar With The Best Service In Town?

Come to Proc and Ryno’s, the best sports bar in Medellin, where you can watch your favorite sports from all around the world on 7 big HD screens and enjoy the best food and drinks.